Any equipment returned for credit must be the exact model and serial numbers identified on an approved company return for credit (RFC) authorization form. The equipment returned must be in the same condition and completeness as originally sold (i.e. factory sealed, cables, manuals, boxes, packing, adapters etc.). Return for credit items must be standard stock items and must be returned within 30-days of the original purchase date. We cannot accept back for credit any special order or non-stock items unless our vendor will take them back. All returns for credit must include an RFC number and will be assessed, at a minimum, a 30% restocking fee, unless returned within 30-days of the original purchase date and offset in advance by a larger or equal offsetting order. Any equipment returned incomplete or in non-original condition may be rejected by Perk Systems or subject to additional return charges as Perk Systems determines appropriate. The customer will be responsible for all originally invoiced charges on rejected items. Any rejected items will be returned freight collect and if refused will be discarded. Any return charges will be invoiced and will be due within 15 days.

Return procedures

Please contact the place of purchase for return procedures. If customer purchased product(s) directly from Perk Systems, then customer shall return the product(s) to Perk Systems pursuant to the following terms. Customer must obtain a Return Material Authorization (RMA) number by calling customer service at 1-866-211-7375. Returned products should be shipped to the following address:

PERK SYSTEMS
ATTN: RMA Dept - RMA# _______
501 ANTHONY STREET
MCKINNEY, TEXAS 75069

Customer shall return the products to Perk Systems in the original packaging and enveloped in the original antistatic bags. Perk Systems will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information, including tracking numbers, until your account has been credited by Perk Systems or replacement product is received. If Perk Systems determines that failure of the product(s) was not a result of a defect in materials or workmanship, Perk Systems reserves the right to charge customer for parts and labor at Perk System’s then current labor rate or charge customer a 30% restocking fee. Perk Systems will advise customer prior to assessing these charges.